Shipping and Delivery

Q:How long does shipping take?

A:Orders typically ship within 1-2 working days. Shipping times vary based on the individual destination. In the event of force majeure, such as an epidemic, the delivery time will be delayed.

Country Logistics Carrier From Estimated Shipping Time
Australia Fastway Australia, Shunyou Post or China Post ePacket China 7 to 15 days
Brazil China Post ePacket, Shunyou Post China 20 to 69 days
Canada China Post ePacket, Shunyou Post China 10 to 39 days
France China Post ePacket, Shunyou Post China 7 to 29 days
Germany DHL Packet, Shunyou Post China 5 to 12 days
Japan China Post ePacket, Shunyou Post China 7 to 19 days
United States China Post ePacket, Shunyou Post China 7 to 19 days
United Kingdom China Post ePacket, Shunyou Post China 7 to 19 days
Other countries China Post ePacket, Shunyou Post,Buylogic ,PostNL or others China Insufficient data

                   Table:Estimated Shipping Time to Some Countries

To view estimated shipping times for your orders, please visit your Order History and choose "Where's My Package?" for more information. You can track your package's delivery progress at any time from this area.

Q:How can I track my order?

A:If you want to check the delivery status of your order, you can find the most updated tracking information by visiting Order History.

Click on "Where's my package?" to view your order’s estimated date of arrival and tracking history. Please note, depending on how the store ships your order, there may not be tracking information available.

Q:How much does shipping cost?

A:We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order.

Q:Where does my order ship from?

A:CUTEAGE is a global site, but our goods are mainly ship from China where our goods are produced.Some items may be shipped from United States or other countries where we keep a warehouse.This situation will be stated in product description.

Q:How do I change my shipping address?

A:Before placing your order on CUTEAGE, you can change the shipping address directly in your shopping cart.

If your order was placed before shipping, you can go to your Order History and click "Change Shipping Address".

Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.

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